Refund policy

Return and Refund Policy

Last Updated: [DATE]

Our Promise

At Easy Life Product, customer satisfaction is our priority. We want you to have a smooth and reliable shopping experience.

If you receive a wrong, damaged, defective, or missing product, we will do our best to resolve the issue as quickly as possible.

This Return and Refund Policy applies to orders delivered within India.

Important: Eligible returns must be requested within 3 days of receiving the order. For damaged, defective, wrong, or missing products, you must contact us within 48 hours of delivery.

1. Return Eligibility – 3 Days

Customers may request a return within 3 days of receiving the order, provided that:

  • The product is unused and in its original condition.

  • The product has not been washed, modified, or damaged.

  • The original packaging, tags, labels, accessories, manuals, and other included items are returned.

  • The product is securely packed to prevent damage during return shipping.

  • A valid order number or proof of purchase is provided.

  • The return request is submitted within 3 days of delivery.

Returns requested after the 3-day return period may not be accepted.

2. Damaged, Defective, Wrong or Missing Products – 48 Hours

If you receive a product that is:

  • Damaged

  • Defective

  • Different from the product you ordered

  • Missing from your package

you must contact Easy Life Product within 48 hours of delivery.

To help us verify the issue, please provide:

  1. Order number

  2. Clear photos of the product

  3. Photos of the outer packaging and shipping label

  4. A clear description of the issue

  5. Unboxing video, if available

For damaged, defective, wrong, or missing product claims, an unboxing video may be required to verify the issue.

After verification, Easy Life Product may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and product availability.

Claims reported after the 48-hour period may not be accepted.

3. Products Not Eligible for Return

The following products are generally not eligible for return or refund:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned without original packaging or accessories.

  • Products damaged due to improper use, misuse, or negligence.

  • Products with missing tags, labels, accessories, or components.

  • Custom-made or personalized products, unless they arrive damaged, defective, or incorrect.

  • Products specifically marked as Non-Returnable on the product page.

  • Return requests made after the 3-day return period.

Change of Mind

If you change your mind after purchasing a product, a return may be accepted only if the product is eligible for return and is unused and in its original condition.

For such returns, return shipping charges will be borne by the customer.

4. Return Shipping Charges

Wrong, Damaged or Defective Products

If the product is confirmed to be wrong, damaged, defective, or missing due to an error on our part, Easy Life Product will arrange or reimburse the applicable return shipping cost, subject to verification.

Change of Mind / Customer Preference

For eligible returns due to change of mind, personal preference, or other customer-related reasons, the customer is responsible for the return shipping charges.

5. Return Process

To request a return:

Step 1: Contact us within 3 days of receiving your order at 9259413059.

Step 2: Provide your order number and reason for the return.

Step 3: Share photos, videos, or other information requested by our support team.

Step 4: Once your return request is approved, we will provide return instructions.

Step 5: Pack the product securely with its original packaging and accessories.

Step 6: Send the product according to the return instructions provided by Easy Life Product.

Step 7: Once we receive the returned product, it will be inspected before the refund or replacement is approved.

6. Refund Process

Once the returned product reaches us, our team will inspect the product and verify that it meets the return conditions.

Inspection

We aim to complete the inspection within 2 business days of receiving the returned product.

Approval

After inspection, we will notify you whether your return has been approved or rejected.

Refund

If the return is approved, the refund will be processed to the original payment method within 7 business days of approval.

Depending on your bank, payment provider, or payment method, additional time may be required for the refund to appear in your account.

Important

If the returned product does not meet our return conditions, the refund may be rejected.

7. Exchanges / Replacements

If you receive a wrong, damaged, or defective product and the issue is verified, Easy Life Product may provide a replacement or exchange, subject to product availability.

If the replacement product is unavailable, an appropriate refund may be offered.

8. Order Cancellation

You may request cancellation of your order before it is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For eligible prepaid order cancellations before dispatch, the refund will be processed to the original payment method within 7 business days.

9. Refusal of Delivery

We recommend accepting your parcel and checking the condition of the package at the time of delivery.

If the parcel appears visibly damaged, please take photographs/videos before opening it and contact us within 48 hours of delivery.

If a customer refuses a shipment after dispatch without a valid reason, applicable shipping or return-to-origin charges may be deducted from the refundable amount.

10. Courier Delays or Undelivered Orders

Delivery times may occasionally be affected by courier delays, weather, holidays, operational problems, or circumstances outside our control.

If your order has not received any tracking update for 15 days after dispatch, please contact us.

We will contact the courier partner and investigate the shipment.

If a shipment is confirmed as lost or undeliverable, Easy Life Product will work with the customer to provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances.

11. Refunds for Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request your bank account, UPI, or other payment details required to process the refund.

Please ensure that the information provided is accurate.

Easy Life Product will not be responsible for delays caused by incorrect payment information provided by the customer.

12. Frequently Asked Questions

How many days do I have to return a product?

You can request a return within 3 days of receiving your order, provided the product is eligible and meets our return conditions.

What if I receive a damaged product?

Contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

What if I receive the wrong product?

Contact us within 48 hours of delivery. After verification, we may provide a replacement, exchange, or refund.

Do I have to pay return shipping?

For eligible returns due to change of mind or personal preference, the customer is responsible for return shipping charges.

For confirmed wrong, damaged, defective, or missing products caused by our error, Easy Life Product will arrange or reimburse the applicable return shipping.

When will I receive my refund?

After receiving and approving the returned product, the refund will generally be processed within 7 business days. Your bank or payment provider may require additional time to reflect the amount.

Can I return a used product?

No. Products that have been used, washed, altered, or damaged after delivery are generally not eligible for return.

Can I exchange a product?

Replacement or exchange may be available for eligible wrong, damaged, or defective products, subject to availability.

13. Contact Us

For return, replacement, or refund-related queries, please contact us:

Business Name: Easy Life Product
WhatsApp: 9259413058
Customer Support Hours: 8 Hours (10 AM to 6 PM)

Please include your Order Number in every return or refund request so that we can assist you faster.

Easy Life Product reserves the right to verify return requests and determine eligibility according to this policy and applicable laws.